Our enrollment process is quick and painless. Phone: +506-4033-1000 . You can check your Monthly Service Fee and Processing Fees, review your plan documents, start a Service Request, and track it from start to finish. Fulfillment option is repair only. You’re protected for 2 Service Requests in any rolling 12 month period, based on the date of your first fulfilled Service Request, after which the Device Protection Plan will be cancelled by Rogers. Through the MyRogers Portal, I went to "Start a track or phone repair claim". For Premium Device Protection, the insurance is underwritten by AIG Insurance Company of Canada and provides Lost, Stolen, and Damage protection, while the service contract provides extended warranty protection. And then came me. HMU if you want that contract TOS link and I'll send it to you) is at risk of being used to filter phones out of Rogers. See the list of processing fees; Service requests must be submitted within 60 days Just say NO to Device Protection is the Insurance Company is Brightstar. For your exact Processing Fee, go to My Plan and log in. What is included in the first screen repair? You can call Brightstar Device Protection at (866) 277-6325 toll free number, write an email, fill out a contact form on their website www.brightstarprotect.com, or write a letter to Brightstar Device Protection, LLC, P.O. DOMINICAN REPUBLIC. And I was watching them initiate more repair requests last night as they were trying to initiate them and while I was trying to get the password changed. Using a customer-centric approach, we ask the hard questions about consumer, business and enterprise barriers in decision making, and have the unique ability, and experience, to turn these insights into actions. Brightstar didn't set that up when they boosted my plan claiming they were setting up a courtesy phone for me that I was never aware of? MOBILE: Have the repair vendor come to you to repair your device. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. This screen repair counts towards your limit of two fulfilled Service Requests in any rolling 12 month period, beginning on the date of your first Service Request. Lost and stolen is not protected in Québec. They sent me a replacement phone … If you want your response Brightstar Insights is a knowledge sharing platform providing industry leading market intelligence on a global scale. PLEASE READ THE INSURANCE POLICY AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email [email protected] or you can send by mail to Brightstar Device Protection, LLC Attn: Asset Protection, P.O. That call was after spending 45 minutes on the phone with a Rogers rep who refused to accept that I wasn't hacked and that I was actively working against someone with my own number resetting all my apps and accounts. ... e-mail address and phone number, financial and credit card information, personal description and photograph. or an associate, used under license. According to Brightstar's contract of TOS, your phone number IS your account number. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. Without my knowledge or consent. That happened 10 minutes before I called PayPal. Rogers Device Protection Lite provides protection for accidental damage, including accidental liquid damage, and extended warranty (after the expiration of the manufacturer’s warranty). Simply gather your personal information, incident details, and visit our Service Request page or call 1-855-877-3887. Failure to do so within 30 days may result in a non-return equipment fee of up to the No Term Price/MSRP of the device at time of enrollment, plus applicable taxes. Premium Device Protection and Rogers are trademarks owned by Rogers Communications Inc. Great Comment! Service Requests have a value limit of $2200 per request, inclusive of $500 for Protected Accessories. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. Has ability to make changes to your rogers acct without consent, Will activate scam phones on your account, Get billed 35 dollar connection fee for every line added to acct, Will change any loyalty plan to something outrageous. ... Mindset. If my device is replaced or repaired, am I protected for the new device? For Premium Device Protection, a Monthly Service Fee of $13.00 will appear on your Rogers bill. Probably even by phishing the information (such as email and birthday) via a Live Chat agent. Centro de oficinas Eurocenter. Review #1689560 is a subjective opinion of There were several employees who seemed to refuse to accept what I was saying, who got very condescending with me, and who essentially told me that I was at fault because someone must have hacked my email. Click here for Your Complete Terms and Conditions for Device Protection Lite When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. Plus, your first screen break repair will have a $0 Processing Fee if no other damage is present. Brightstar Device Protection, LLC. Once you select a repair partner you can visit any of their locations with a valid Service Request and have your repair completed. Moses nailed it in 10 short sentences. I was in touch with Roger before they had a chance to try. Click here for Your Complete Terms and Conditions for Premium Device Protection Simply return to the store, or go online to file your repair warranty Service Request. Pricing is $9.00 per month, with Repair Processing Fees ranging from $30.00 to $175.00. Get contact details that poster left for the company. Monthly: Your Monthly Service Fee will be added to your monthly Rogers bill. When it comes to device protection, they cater to millions of carriers, retailers, as well as consumers around the world. Enrollment is available for 45 days after you purchase your device, so be sure to act quickly! About Brightstar. Username and password will be sent to you via email. The insurance is underwritten by AIG Insurance Company of Canada and provides Damage protection, while the service contract provides extended warranty protection. I declined it and started changing all my passwords on everything. There were 18 phones activated on my account from October 9/19 to Oct 22/19 (when I reported it). *In Manitoba and Saskatchewan, Premium Device Protection is a combined insurance and service contract offering. Click here for Your Terms and Conditions for Premium Device Protection Brightstar Device Protection review rated 1.0/5.0 with Video: Birghtstar is Rogers Device Protection Provider. That phone was activated after 2pm, because when I left my house at 1:58pm I was still on the Rogers network. Repair processing fees are dependent on your device tier. When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. Still didn’t find what you were looking for? This feature is currently under development. Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request Conversion Fee (for Premium Device Protection customers). All repair work is guaranteed for 12 months by our partners. Fulfillment options include repair and replacement. In addition, replacements and repaired equipment come with a 12-month warranty. For Premium Device Protection and Device Protection Lite, Repair Processing Fees range from $30.00 to $175.00. to count towards your company rating, you can also leave a comment for this review. I was very explicit that that was not acceptable. They should be shut down completely because it is more than clear their goal is to cause more harm than good. So, he claims he can't do anything for me but will escalate and have some one call me back with 72 hours. *In Manitoba and Saskatchewan, Premium Device Protection is a combined insurance and service contract offering. Follow Brightstar Device Protection Premium Protection Plan. Brightstar Device Protection P.O. Would You Like to Convert It Into Review? Serving Wireless. The following accessories are protected: one standard battery (attached to protected device at time of loss if lost or stolen) and one standard charger. I had to go work, but I got home at 4:15pm and logged into my MyRogers account. And Rogers is perpetuating this fraud by association and by victim blaming as well as by refusing to take any accountability for allowing someone to move any of my services without my expressed permission and verification, specifically identification. Enrollment Month 25 Onward Visit Mobileprotection.brightstarprotect.com or call 1-855-562-1955. Brightstar, the world’s leading provider of end-to-end device lifecycle management solutions, has strengthened its service portfolio with the acquisition of WeFix, the UK’s number one ‘we come to you’ manufacturer-approved smartphone and tablet repairer.. WeFix serves the growing demand for convenient, rapid smartphone and tablet repairs through its fleet of 60 … So, the point is, in that first sentence above, it openly advises that My Cell Number IS my Brightstar Account Number. No. COSTA RICA. I am now taking this the legal route, if only to set a precedence and get proactive laws in place to prevent Rogers or Brightstar for allowing internal abuse of consumer information. A proud subsidiary of Brightstar Corp. since 2011, Brightstar Device Protection provides phone and device protection programs to millions of subscribers around the globe. Simply sign up when you buy your new device and your protection will start immediately. Brightstar Device Protection Customer Service Contacts. MAIL IN: Mail your device to us for repair. When you complete your Service Request you will be presented with repair partners in your area. View the Device Protection Lite Terms & Conditions. You are not required to purchase the Device Protection Plan to activate wireless service. How will I be billed for my Monthly Service Fee? You will be automatically registered on our site. Rogers Premium Device Protection provides protection for lost, stolen, accidental damage, including accidental liquid damage, and extended warranty (after the expiration of the manufacturer’s warranty). You are required to pay a Processing Fee for each approved Service Request. My only hope with this is that it helps some one who is being violated. If you wish that your prior post be removed, submit a notarized letter. And that's when I really began digging. Fulfillment option is repair only. Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality to the Protected Device and may be new or reconditioned. It immediately allows them access to your account information, especially if you initiate a repair or service request. Well, just a few minutes later, I got exactly that, a notification on my Desktop asking me if I wished to allow access to a Trellis 7 Android in Montreal with MY phone number. Phone Number 678-436-5831 Founded in 2001 as eSecuritel and acquired in 2011 by Brightstar Corp, Brightstar Device Protection is the expert in comprehensive cell phone and device insurance and protection programs. Box 03 Alpharetta, GA 30009-9998 Phone {{CarrierContactNumber}} . Such service will not be charged against your annual service limit under the Device Protection Plan Contract. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12 month warranty period, we will repair or replace it at no cost to you. Protection includes accidental damage and extended warranty (after the original manufacturer’s warranty expires). All Videos Brightstar > Newsroom > Videos. For the purpose of the Data Protection Act 1998 and 2003 (the "Acts"), We are the data controller. Brightstar Device Protection is a subsidiary of Brightstar. Are there other fees I should know about? All fees above are subject to applicable taxes. Brightstar Sales & Logistics Office . Which side of the fraud fence are you on? SoftBank World. Protection applies to the device in use on the enrolled mobile number at the time of the failure. Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection Lite Prepaid cards cannot be used to pay your Processing Fee. Rogers needs to disassociate with this company immediately. REPLACEMENT: Replace your device with a like device. The programs may be modified during your term. Phone: +506-8820-8567. Insurance Services Office ... forth between my phone provider and Brightstar`. Contact Brightstar Device Protection customer service. Complete Coverage For just $7 to $14 extra on your monthly wireless bill, you're covered for up to 2 claims in any rolling 12 months period against loss, theft, damage, and malfunction (after the manufacturer's warranty). If your phone is unrepairable we will send you a replacement. To see your specific Processing Fee, go to My Plan. Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection Learn more about Brightstar Device Protection, Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador. Device Protection Solutions. I said I hadn't been and that if I had been, my desktop would have gotten an alert. But up until now, I don't think any one had any evidence that the Device Protection Company is the one making the changes, charges, and shipping out phones under the table. Click here for Your Terms and Conditions for Premium Device Protection, Click here for Your Terms and Conditions for Device Protection Lite, Click here for Your Complete Terms and Conditions for Premium Device Protection, Click here for Your Complete Terms and Conditions for Device Protection Lite, Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection, Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection Lite, Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection, Click here for the Service Contract of Your Terms and Conditions Only for Device Protection Lite, Program Brochure (Enrollment before 2/28/19), Program Brochure (Enrollment on or after 2/28/19), Program Brochure (Enrollment before 2/28/19), @Copyright 2021 by Brightstar Device Protection. For Device Protection Lite, the insurance is underwritten by AIG Insurance Company of Canada and provides Damage protection, while the service contract provides extended warranty protection. From that page, you can check what devices are associated with your account. They let me close it and blocked everything immediately. Replacement Processing Fees for Premium Device Protection range from $100.00 to $400.00. Yes. Brightstar Device Protection P.O. View the Premium Device Protection Terms & Conditions. Remember, prepaid credit cards cannot be used to pay your Processing Fee. Fulfillment option is repair only. I immediately contacted Rogers. This post reads longer than the U.S.Tax Code. Protection includes lost, stolen, accidental damage, and extended warranty (after the original manufacturer’s warranty expires)*. Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection They'd been making changes to everything under the radar for weeks. Our customer care representatives are here to assist. It needs to be investigated on a Federal level in both the USA and Canada. If you experience any problems with your replaced or repaired device, call Brightstar Customer Care at 1-855-877-3887. Box 03, Alpharetta, GA 30009-9998, USA. If your device was damaged and you receive a replacement, return the damaged device to Brightstar using the prepaid packaging provided. Get Social This past week, they went into my account and sent a courtesy phone as a replacement to a stranger in Montreal. All under the guise of repair requests and courtesy phones. You are eligible to receive two fulfilled Service Requests in any rolling 12 month period, beginning on the date of your first Service Request. Reason of review: Brightstar at MWC 2015. Will I get the same device for an approved Service Request when I choose to replace my device? And for the record, so far, the only people this seems to happen to are those who are subscribed to device protection plans through Rogers. Yet Rogers won't accept responsibility for not even asking the person who was able to steal my number for any identification. In October of 2018, CTV actually shared a great example of what I'm talking about. Click here for the Service Contract of Your Terms and Conditions Only for Device Protection Lite. I have read and agree to the Pissed Consumer. There's a Devices Tab, a Repair Request Tab, and a Device Protection tab. Requested documentation sent by mail or email may be delayed. The Device Protection Lite Plan is a repair service provided to the customers of Rogers. Your repaired device is still protected as long as you are enrolled in the Device Protection Lite plan. We are the #1 specialized wireless distributor in the world and a leader in innovation and diversified services for the wireless industry. I WAS LOCKED OUT FROM CHANGING MY OWN PASSWORD, and that's not an internal fraud? Phone: +571-404-6919. Call Brightstar Device Protection Monday through Friday – 8am to 12am ET, Saturday and Sunday – 8am to 10pm ET. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All By the time I got in my vehicle at 2pm, it said No Service. We are processing your message. Lastly, when you access the device portal, you are actually accessing Brightstar's web portal. I didn't get hacked, but the MyRogers site must have. If you are an Enterprise or Small Business customer, please call Brightstar at 1-855-877-3887 to file your Service Request. To ensure quality, all repairs must be completed through one of Brightstar’s authorized partners. The #2 phone number for Brightstar Care Customer Service with tips to quickly reach and to call a live Brightstar Care support rep. I don't think so. Every service request is potentially the equivellent of handing them your wallet. There were 18 phones with MY PERSONAL INFORMATION copied by Brightstar in multiple repair requests. Brightstar Shared Service Center. Well, I’m not Moses and never claimed to be him. Brightstar. Box 03 Alpharetta, GA 30009-9998 [email protected].

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