Its dimensions are 44 inches by 42 inches by 39 inches. Really wishing i would have purchased elsewhere and with a different brand, The only reason we bought to begin with was of the style, color and removable cushions so they could be cleaned and rotated as needed. Consumers want to see how a business took care of business. I purchased a catnapper electric sofa in april 2015;upon delivery I found that the power units that lift the leg rest did not. The ottoman would eventually be approved for replacement but only with another 3 month lead time and only with me driving back once again for the exchange, no sympathy or help what so ever from the seller or an offer for delivery & exchange. Now that you understand the history and ideology of this brand, it is time to figure out what other people are saying about Jackson Catnapper Furniture. And to think it's American made furniture! Sounds like bait n switch. This brand of furniture does not have the most relaible furniture. @LBAlford Dealer replaced handles but as far as the leather, no help from manufacturer after the first year. I bought my Catnapper Voyager in May of 2016. ​Jackson Catnapper Furniture was founded by a young Ray Jackson in 1922. We had to wait 2 weeks for my sofa! They are marketed on several online sites. I sat on the sofa for an hour or so that night & noticed that it was much firmer than the one we sat on in the store. Please beware folks... Had I known this, before I bought everythig, I would have saved the headaches and hastle, on such ignorant people, and a crappy company! But again after reading these reviews I'm afraid to purchase one now. Catnapper Furniture is Jackson Furniture out of TN. today I sat both chairs out for the trash. The frame on the recliner is flimsy. Oh and by the way, we had to purchase the $400 ottoman site unseen, its cushion is not removable and the frame feels like plastic ! Catnapper offers sofas, recliners, sectionals, lift chairs, sleepers, tables, and rugs. We have already had to purchase another lift chord. SMH!!! A t Jackson Furniture, we don’t only make great furniture, we invest our time, energy, and dollars back into our community. I responded that the furniture store had referred me to them. you all need to report them to the bbb, they will be glad to help. Only buy from "local, honest, reputable" vendors who actually answer their phones, care about their businesses & customers & have GOOD reviews ! Along with this, these recliners are actually better for your body! I had to call the company catnapper refereed you to a company in Cleveland and bought the parts. We paid nearly 4000.00 straight out on our debit card-for 3 pieces of junk! Worse piece of CRAP I`ve ever had in my home.Couch is peeling & material falling apart.Bought it at Farmers Furniture in Ozark, Alabama.They said they would replace it but it would be special order & would take 6-8 weeks to come in.I checked with the store manager about 3 weeks ago & was told it would arrive Nov.29.Well, it`s Dec.10 & haven`t heard a word.I think they should be reported to The Better Business Bureau & anyone else that could put them out of business!If anyone starts a class action law suit, I would certainly like to be included!I read somewhere that this might happen! They say that they only use American labor and American factories to manufacture their products because they want to give back to the American people. What I liked about the Catnapper sectionals (after spending a day out looking and sitting on them) were that they were firm and seemed durable. When reclined the seat and back cushions are separated by 5 inches and any thing can fall thru. I received a Jackson, Jordan, Catnapper. Love seat is bent and twisted and shedding it's finish like a snake. I have seen a couple Catnapper Furniture Reviews that stated their furniture lasted a very long time, but I have also seen way more occasions where the materials fell apart after as little as a year or two. I'm retired and therefore on a fixed income and can't afford to buy another chair. I was told to "sit on it for a few more weeks." Do not purchase items from them. So disgusted!!! The "leather" headrest got holes in it and start peeling apart. That was a concern when I bought it. We didn't have it for not even 2 months, and the arm rests and sides of the recliner and sofa, we're falling apart, and they sent a tech out 5 times, and need him to come out, yet once again to repair them! Its now 8-26-20 & we're finally supposed to be having a technician coming to our home tonight ( with a 3 hr. Memory foam. That being said, I called customer service to check if I was within warranty, and surprising the process was extremely smooth and easy. I strongly recommend to buy from any other company no matter how much you like their product. I've had only one piece by Catnapper that I had to talk to customer service about. Bought a catnapper from Feceras within one yr the brain went wrong and also the left back of the chair fell apart. Farmers Furniture manager and employees have been wonderful on trying to get things done. They may even be in the scamming business together. Furniture is a very personal choice. © 2004-2021 ComplaintsBoard.com. Jackson Furniture Overview. I called both Living In Comfort and the manufacturer (Jackson Furniture). I previously bought a recliner for $149 that is a much better and more comfortable chair than the Catnapper. That being said, it is probably because it doesn't get any use except for when we have family members occasionally visit. Catnapper service is the worst I have ever seen in a company. They are also complicit in this complaint. One of the most common complaints about Catnapper Furniture that I have discovered is the quality of the materials. I oredered mine from livingincomfort.com. They are marketed on several online sites. Mabey it's time for a class action suit. By this I mean that you are paying large amounts of money for furniture that is supposed to last many years. That's when I was informed that they have a 24 hour return policy & if I was not happy with the sofa I needed to contact Jackson Furniture. A third sofa was delivered approx. I also asked if they were going to stand behind their furniture, since the store was not going to. Wethere you push button one or 2 or 3 for service all you get is the answering machine. Well after waiting a few weeks for an answer, I called Davis Appliance to see what the status was. I have never had any other furniture to be so poorly made as catnapper. When calling customers service, they were very rude.we asked if the repair tech can just fix it all at once, and fortify it- and their response was no, it has to be done, as it happens and when we make a claims report on it! Had a Catnapper lift chair less then a year and while my husband was reclined in it, it broke in half. THIS IS THE WORST CHAIR I HAVE EVER HAD WOULD NEVER BUY ON AGAIN SPRINGS BROKE THE PADDING WAS GONE IN 1 MONTH THEY CAME TO FIX THAT DID NOT WORK SO I'M STUCK WITH A CHAIR I CAN'T EVEN SIT IN. Jackson Furniture should be put out of business for selling people inferior products. They sagged in less than 2 months. To many problems do not buy a catnapper. I have had the item LESS THAN 2 MONTHS! This is the sofa that you buy for your mother-in-law. I guess the joke is on me as I likely won't get them until the new year. a month for Social Security so I saved a long time to get. Well there goes my blood pressure and we called the rep and asked about the warranty, our answer back was them hanging the phone up. Find helpful customer reviews and review ratings for Catnapper Cloud 12 Power Chaise Recliner - Sage at Amazon.com. This Company may have been in business for 75 years, but they certainly aren't reputable. Jackson Furniture does not honor the warranty in any way. Farmers Furniture in Perry, Ga refuses to do anything about it and the manufacturer refuses to do anything about it. Initial Jackson Furniture Industries / Catnapper complaints should be directed to their team directly. arrival window) between 4:30 and 7:30 pm. I was trying to avoid Ashley products because I've had bad experiences with them. Ensure That Google Customer Reviews Work For You. BUYERS BEWARE!!! I ordered the sofa On Feb 10th of this year and promised a 3 week delivery. They're nothing but a piece of junk. That is the point of purchasing high end furniture, to pay for the highest quality materials so that you don't have to worry about the materials ripping anytime soon. They are marketed on several online sites. Since this time the stiching has come loose in the center seat, the dye on the head rest is coming off, They store had a repairman replace the cover on the center seat.I guess i'll just have to live with these problem, s untill I get rid of this sofa. I am VERY DISAPPOINTED and wish that I hadn't wasted over $700.00 buying this lousy worthless junk!! Jackson Furniture was first mentioned on PissedConsumer on Jul 29, 2016 and since then this brand received 36 reviews.. Jackson Furniture ranks 413 of 1496 in Furniture and Decor category. They look like they would last for many, many years. If you want a quality piece of furniture, buy something else. It's no wonder so many businesses fail in today's age with the lack of quality & caring about their customers or their return business, i will never waste another dollar with either one of these businesses and would forewarn everyone out there not to either unless you want nothing but junk and continued headaches. You guessed it - no one is going to honor it. I find the quality is pretty similar to Southern Motion and Smith Brothers. Replaced once repaired twice. No live people answer the phone now with no chair to recline in my legs have swollen. We also filed purchase protection to Visa, no luck since according to their date calculation, it was over 3 months since we bought it, although it is still 4-5 days to reach mature 3x30days calculation. It seems to me that Davis Appliance could replace the sofa from one their inventory and not make a customer wait 3 months for a possible fix. We have done a large amount of research on reviews and complaints about this furniture brand, and we have tried to compile it all into one blog post, so that anyone who is thinking about purchasing a large piece of furniture can do so in an informed manner. The best reviews to get you started. Because I would of NEVER paid over $1000.00 dollars for a chair that has such horrible reviews!! She said that her body hurt so badly she felt like she had been in a car wreck or something. The recliner has not been abused. How about it people I think it's time to start a class action lawsuit and put these rip-off artists out of business. The next morning I called the furniture store to tell them about the defective usb port & I told them that the sofa was too firm. When you buy a Catnapper Power Lift Assist Recliner online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. It can support a sitter up to 400 pounds. Posted on posted on may 3 2016 may 24. The store and the manufacturer refuses to do anything about it. But the most critical complaint is that some chairs … We have a year warranty through them, but a lifetime warranty on the frame and motors. Whole thing weighs maybe 10-15 lbs & pops & cracks like its ready to fall apart any second. The upholstry on the pull-down middle (cup-holders, etc) is coming apart and the staples are exposed and has [censored]ed us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners! They had 51 complaints on BBB in the past 3 years. I told him that I rcvd the wrong chair. work. From their power lift, riser, rockers, sofa set or regular recliners, the quality has remained great. Very disappointing. Don't buy Catnapper--you'll regret it. I found the left seat cushion, and the frame were out of alignment. Obviously nether of these do any of the above !! Before you commit to your purchase, you should always take a look at the warranty policy. haha, ... what a piece of #### it is, Product safety is failing in America, This sofa is very dangerous. Unfortunately we've only had use of the sofa and loveseat for a little over a month now and haven't even been able to use the ottoman so i'm sure my problems are only just beginning and the replacement ottoman will likely not be any better than the 1st one : ( Don't waste your money or your time with either vendor i've mentioned ! I had a cushion on a recliner that the coil was broken somehow, and it created an uneven seat. See BBB rating, reviews, complaints, request a quote & more. Purchased a Catnapper Voyager power dual recliner from conns home plus (should name it con's) it broke in less than a month, replaced it with their recommendation, another catnapper mistake, manual recliner, it was also damaged, the left recliner mechanism sits on the floor, and both seat cushions sag from faulty springs. They are a piece of crap. Presently I'm going to see if I can take any legal action into this company and a word of warning DO NOT BUY there furniture. Started having problems after 2 or 3 months. And we were told that catnapper factory in TN, went on strike, and they had to have it made over seas then shipped from Denver, Colorado to our residence in Ohio! 01) Catnapper Cloud 12 Power Chaise Recliner If you have this baby in your house, only then you will know how beautifully this goes with the interior of a house. His factory was based in Tennessee, and since his company was starting during the middle of the American Great Depression, he knew how important it was to only use American workers. There is no customer abuse whatsoever. do not buy catnapper furniture. David MacDiarmid. They may even be in the scamming business together. These reviews really surprised me and has me thinking twice about this product and the company. After 15 months, the chairs started to peel. I research thoughly ALL my big purchases. My back hurts sitting on it. Available from dealers across the US, Jackson Furniture has made millions of customers happy over the last 75 years. I wish I read these reviews before I bought $700 power reclyner from midway store.it was on the clearance section, that’s the reason the store “can not do anything” when we asked to retrun for refund or exchange. Catnapper furniture complaints bad or good? The correct one was actually there and eventually found but only with a huge wait time. The head rest is so big it pushes my head and neck forward. We purchased a Catnapper Monaco Power Reclining Sofa on August 18. We both get just a little over $900. I was told it would never peel or crack. I might understand having some of these issues if it was low priced furniture, but it's not... the sectionals I'm looking at are between 2, 200 and 2, 900 dollars. Living does not even have a phone number to call them and they don't answer emails. Catner Furniture Complaints. Reviews of Catnapper Furniture and Ratings. Catnapper furniture have been around for many years, and have a wide range of different products and different sizes, but before you think about purchasing any major furniture pieces, you must take a look at Catnapper Furniture reviews. Do not buy anything from Living and dan't buy a catnapper product from any source. I can feel every spring and board in the seat now and my hip hurts after only sitting in the chair a few minutes. Very frustrating! Had a service guy come out ( 75. ) The customer service representative I spoke to was extremely helpful, and I got my piece replaced for free within a short phone call. We got that repaired. Catnapper received an A+ BBB score. Catnapper has been a trusted brand in the world of recliners for many years now. DON'T BUY CATNAPPER BRAND!!! he weighs 140 lbs, I weigh 240 lbs. I have read these complaints and I agree totally, however I did also read there was a class action suit against Catnapper, does anyone know about that. I could have gone to the thrift store and purchased a used chair and had something more comfortable to sit in! It is over stuffed to cover poor design, Your ### falls into a huge gap and slams your tailbone. I contacted the store I purchased them from and was told that they were no longer in warranty, but that he would try to help me. Brett comes from a long line of craftsman and foreman, and has been involved with the construction and renovation world ever since he was a boy while working for his families construction and remodeling company. Thankfully, to help make your purchase easier, I've listed Catnappers furniture warranty below: Overall it's nice to see that Jackson Catnapper has a pretty solid warranty policy for its furniture. Last Updated: February 25th 2020:  Jackson Catnapper Furniture is an American made furniture company that prides itself in using mostly only American hands to build their products. purchased 2 catnapper recliners at Edmonson furniture in ohio for over 1400.00 dollars in april 2015. Catnapper camouflage recliner catnapper magnum recliner chair 300 lbs if you are looking for a recliner that would suit your man cave then look no further. Had i known this i would have never even considered spending that kind of money on something of that quality, of course returning (or even exchanging) was not an option according to Cincinnati Warehouse. I can't seem to get a claim filed online like Weekends Only told me to do and there is not a phone number on the website for Jackson Furniture. Then part of checks to see if is a very soft future piece of furniture. Certainly not ethical, Oh, by the way, it's not made of solid wood, it's made of cheap particle board! I will never buy from them again or recommend them to anyone. It was like sitting on concrete, so I ended up sitting on my old La-Z-Boy! Upgrading Your Cabinets – Wolf Cabinets Review 2020, Clean Your Home! Shame on Catnapper. Furniture Manufacturers in Cleveland, TN. Is what this retailer did even legal. I had been researching chairs for 6 mos. The padding and cushions are horrible. He put extra glue and screws, to fortify it. The back arch pillow is flimsy. We paid high dollar for these chairs thinking that they would last us a lifetime. The "Hanes" set included individual coil springs in seating. Be warned!! Thank God he did not get hurt. The big kicker is we paid $1000.00 for capet/installation in our living room and found the bent frame gouged a hole right down into the floor. Now both sides do not recline so I have to climb in and out of the chair. The "Comfort Coil Seating featuring Comfor-Gel" is a farce! Worst experience with furniture I've ever had. I oredered mine from livingincomfort.com. Sure, it looks nice & it might even feel decent in the store, but you will HATE it when you get it home!! 381 jackson furniture industries consumer reviews and complaints. They have a very well trained person that will only communicate via email, will offer no other help other than forwarding your complaints, and makes comments like if you make a scene when voicing your complaints at the store will call the police. The leather is so thin--thinner than a piece of tablet paper if that is even possible. The customer doesn't see that unless they have a problem and it has to be taken apart. Catnapper customer service is a JOKE. My First Experience Growing Cannabis In My Garden and How I Got Bigger Buds! I find the quality is pretty similar to Southern Motion and Smith Brothers. The chair is all ready sagging to the right. He contacted catnapper who told him that they no longer had the material to fix my chairs. However, after less than two years of use the thin leather layer is peeling away from the material underneath it. Once the products were brought home and put in place, we found the ottoman didn't come with screws to even mount the legs and there was a sharp screw protruding from the back of the sofa towards the front almost coming thru the fabric. Even with minimal use, these furniture pieces will show major signs of damage. Levin Furniture Catnapper Harden Power Recliner review: Catnapper Chairs. Not to mention the length of time it takes for them to even acknowledge their screw up and fix it, it's an absolute gong show. because were being ignored. BBB accredited since 8/17/2015. Some customers are of the view that some models are wider than the regular recliner. WTReally??? Now the springs are collapsing and sharp pieces of wood are hitting me on the tailbone and ###. Find helpful customer reviews and review ratings for Catnapper at Amazon.com. Hiding negative complaints is only a Band-Aid. Count me in if you guys organize class action to Catnapper and or Midway. The reason these chairs are called CATNAPPER is because the only thing that can sit in it comfortably is a cat!!! 4 Best Shower Faucet 2020 – User Reviews and Complaints. (Im not a big lady). We purchased a sofa, loveseat and ottoman and was told 6-8 week lead time, 3 1/2 month's later was told our furniture had finally arrived at Cincinnati Overstock warehouse in Cincinnati, Ohio. These furniture pieces are high quality pieces. The problem lies with catnapper. Well our first Sofa started sagging on the right side and complained and Rhonda's Furniture in Dalton Ohio sent us a new Sofa after about 3 month. complain to Fisher furniture store in Ironton and they gave me a number to Catnapper. We bought a catnapper sofa and my concern is w/ if there are any children in the house ...my husband accidently pushed the wrong buttons and had my leg under the foot rest...I thought wow, if this would be a small child, the outcome would be very sad :( :(.. G & Karen M. TN. I would be ashamed if I worked for this company, at least I have a conscience. I'll be writing a review and reporting them to the Better Business Bureau as well. Talk about poor customer service... yet they had no pro lem taking our money! Is that legal? later the motor quit can't even get a hold of catnapper at [protected] and [protected]. This company is a bunch of criminals! Customer complaints in the call center aksigorta improved complaints customer service call center resolving the customer complaints adding customer complaints advisera google merchant center customer reviews. My Wife and I decided to Purchase the Catnapper Sofa and Chair. Mr. Jackson knew that it was up to him and liked minded men and women to help rebuild the American economy. Then, upon delivery, they only brought the love seat and recliner. There is absolutely nothing comfortable about it & you cannot get rid of the static electricity from the inferior microfiber material!! I have never seen such junk. These recliners have a nice appearance and rich feel to them, but that is deceiving. How those businesses take care of those complaints is what separates good businesses from the rest. It took almost 8. 5th of Dec. 2017 Now 14 months later the motor is out. More catnapper furniture complaints … They believe that they are one of the only furniture companies that to this day, refuses to outsource the majority of their factories overseas because they value the economic benefit it brings to the American economy. We have not abused this furniture but unfortunately it is just a piece of junk. I thought it would be similar to a flex-steel sofa but the frame is weak and racked. Finally reached someone on their phone tree that was rude and offered no help or answers. I was told that they would have to order the part & that I needed to use the sofa for a couple of weeks to break in the "fibers." I am going to have to purchase an upholstery replacement cushion to even be able to continue using the chair!! Catnapper has consistently put out great products and has very little complaints from their customers. This is what many other furniture companies do, but Jackson Catnapper Furniture claim they are different from other furniture brands but in the end they are doing the exact same things as their competitors. We were told that to get them recovered would cost more than we initially paid for the chairs. What a major waste of money! It is very uncomfortable for my husband. Just the two boards holding the material. We bought a catnapper recliner in September of 2015. About the burns catnapper lift chair. I will never purchase another piece of furniture this Co makes. Shipping. They aren't even two years old. I called HOM furniture and spoke w/ the mngr. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. One of the most common complaints about Catnapper Furniture that I have discovered is the quality of the materials. Offerings. I bought a Catnapper Sleeper Sofa from Davis Appliance and Furniture in Augusta Ga in May, 2015. Now, the leather on one of the recliners is literally peeling off from the material that it is bonded to. They have shipped them 5 times now and have sent the wrong size every time. Most uncomfortable chair we've ever bought. I live in Madisonville ky 42431, catnapper company needs to refund everybodys money . It has everthing I was looking for. Well I did not receive a Hanes recliner. I even refused to give them to anyone. So, in an effort to prevent anyone else from blowing hard earned money on a piece of Jackson Furniture, I'm telling you to RUN AWAY!!! It's absolutely ridiculous that the sales reps and companies get away with this! 41 of the complaints were about the product and 10 were about the warranty. We ordered it January 2015, and was promised 4-6 weeks on delivery. If you are looking to purchase a high quality furniture set that will last you many years, then I highly doubt that Jackson Catnapper is the furniture brand for you. Its 5 years old now, and completely worthless. https://www.complaintsboard.com/catnapper-furniture-beware-c440297 Their products are not worth a plug nickel. I spent over 3 Thousand at that store and now they don't even know me. would love to get in on a class action lawsuit against catnapper/Jackson Furniture. Finally got it fixed but now only a couple of weeks later the leather is pulling apart called the story and was told the warranty was up and need to call catnapper. We've had cheaper recliners that sat better and lasted many years longer than this piece of crap! Now two yrs. We purchased a Catnapper from ABC Warehouse in Detroit in Oct. of 2015. Immediately I noticed that one of the usb ports was defective & the material had the worst static electricity problem that I had ever seen! May 23, 2016 - Consumer complaints and reviews about Catnapper Furniture. They may even be in the scamming business together. I was gone for almost a month. With all of the above complaint, 's I believe we qualify. I wanted to like this furniture, so I did as I was told. I had the delivery personal return it to the store.The store had a new one sent out a month later. We have to put pillows on each arm to keep the wood from digging into my husband's arms. These furniture pieces are high quality pieces. Need something done. Worst company I have ever dealt with. Catnapper recliner chair reviews. Recent recommendations regarding this business are as follows: "Avoid this company … As a customer that is what you want, to shop and know that the … We are blessed to work with Habitat for Humanity to provide living room furniture for local homes. We bought a recliner in 2015 and was told it was leather. @kelleyj82 It is common for a retailer to change the model name of a furniture set when it is put online or in the showroom. By the 1970's the Jackson Catnapper Furniture brand had over 1.3 million square feet of factory space, as well as factories in multiple different states across the south east of the United States. Tags all over the chair confirms this. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The lady there told me the Co had denied a fix and we would have to wait for them to make another couch for replacement. Leather. Featuring Catnapper Recliners, we create furniture to live where you live. I oredered mine from livingincomfort.com. Thanks for the reviews. I have told everyone I know Not to ever buy from Mrs. B's or catnapper furniture. the 5 inch grand canyon crack will pull a baby in because he couch is Not a 10 degree lay-flat. Biggest rip off I've ever experienced. I'm serious... JUST DON'T!!! Jackson Catnapper Furniture prides themselves in being an "American Furniture Brand". I am supossed to have a blanket 3 year warranty on most of the sofa and a life time on other parts. Its a 15 degree that unfolds into two disconnected pieces that have a sharp piece of wood hidden in the gap. Almost sitting in a "C" position in this chair as I write this. OH the recliner spring came loose 6 months after we purchase it. It's been 3 weeks since i received my last shipment of incorrect couch cushions and they have still not dealt with it. The main complaint is that there is no padding the arms. I have had the repairman check it and turn in his report to Davis Appliance Co. The chair will have to be donated if anyone would even want it now. Latest Posts: Dyson dc50 Animal Reviews [Best Compact Upright Vacuum For Pet Hair] Catnapper Lift Chair Reviews ... Jackson Catnapper furniture has been held in high esteems since 1933. I sat on it several hours a day & it made my back & body hurt so badly that I couldn't stand it!

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