Spot is ranked 74 out of 818 in Gadgets and Accessories category. Charged annual fee when device was suspended. My experience with SPOT has been one of, if not the worst experiences I have ever had with any company. I can't telephone and got no reply to my email. They charged my credit card $247.00 with out my consent. Lets hope I can at least lose Spot a few customers along with all of the other people who think likewise!!!!!! Shop at SPOT and take additional discount with the latest SPOT Promo Code, Coupon and deals. All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. What can we help you with. Let SPOT work until the Help button stops blinking MESSAGE CYCLE red. After going through all that she said that she could not cancel it, I would now be put through to customer service (did I say SERVICE???). What a bunch of conniving charlatans and thieves!. No email of receipt for charges. I’ve carried a SPOT II Satellite GPS Messengeron every backpacking and day hiking trip I’ve taken since 2010 because it gives my wife peace-of-mind. The slowest response I have ever had was to a email query, which took 18 hours to get a full and complete answer. After 12 years they have lost a customer who would have paid $140 but as they tried to rip me off I would rather go with Garmin even if they charge more. I wanted an email confirmation.She helped me smoothly to terminate the contract at the end of twelve months. For a company that prides itself on saving lives, its incredible that this company treats its customers the way they do. Unfortunately those who write their website obviously don't do much international telephoning. So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). Lots of links hidden. Poor Customer Service! In the Telecommunications Service Provider category. What a joke. then visit FindMeSPOT.com to select a service plan and activate your SPOT device. I was on the phone re: billing question for over 30 minutes and then I had to end it as customer service couldn't solve the problem yet kept me on the phone. Now they are increasing subscriptions by an extraordinary amount. Ever. Win. It works OK-ish but if you ever want to stop using it, it's almost impossible to extricate yourself from the annual payment cycle. For worldwide phone contacts or for support outside the U.S., visit www.findmespot.com.) What a bunch of thieves!!! I reacted to the contract email and got another email saying to call them - they are not willing to deal with email -they state. IMPORTANT: YOUR SPOT REQUIRES AN ACTIVE SPOT SERVICE SUBSCRIPTION TO COMMUNICATE. Before you can use your SPOT device, you need to activate it with a SPOT Service Plan. Cancelled in 2016. All SPOT products described on this website are the products of Spot LLC, which is not affiliated in any manner with Spot Image of Toulouse, France or Spot Image Corporation of Chantilly, Virginia. Its headquarters is based in Milpitas, California, United States. I do not know. The device is not reliable ant SPOT does no stand behind their product. Same thing happened that they bill you automatically. I have a SPOT Legend and have had it for many years. For questions or additional support, visit www.findmespot.com or call 1-866-OK1-SPOT (1-866-651-7768). Using other GPS devices and operating SPOT in areas of high interference such as airports and cellular or satellite towers can throw off the coordinate reporting and sometimes even block message transmission. Charges on my credit card in 2019 and 2020.I'm seeking a refund. I f you need to contact SPOT to rearrange registration or … I did not catch it either and just spend over an hour trying to cancel. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. never again! The CIO received requests for technical approval to purchase the SPOT device to be used as an auxiliary safety device for field employees. Now let's talk about customer service. Then the american operator offered me a $60 discounts as an incentive not to cancel. ... (such as SPOT Adventures). If not, look elsewhere. Look at all these bad reviews Spot. Overall, I’m a little disappointed with the Spot X Bluetooth. The https://login.findmespot.com site (where your account information is stored) is. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. This email address is no longer in use. ... (see www.findmespot.com for the current coverage map). DO NOT DEAL WITH THEM!!!!! The review from Chris in June regarding their billing practices reflects my own experience. At www.findmespot.com you can also purchase additional service options, such as Track Progress, which allows you to automatically track your progress as you travel, or the GEOS Alliance Global Search and Rescue Member Benefit. SPOT ASSIST NSD ROADSIDE ASSISTANCE SERVICE ... You must be with your vehicle when the service provider arrives, as they cannot service an unattended vehicle. The contract renewal date and the contract billing date on the same page remained visible and active for renewal in a year.I told her that I respected her as a professional but that this business procedure was unacceptable because of:Their Trustpilot rating.That this is not a termination of the contract on a specific date without automatic renewal.She was so kind as to tell me that they would try and resell me 30 days in advance.But I wanted clarity now.So I asked for email confirmation now, and she would not give it.Then I had to say that would do the following:To consider reversing the pending MasterCard transaction, I probably wouldn't because I wanted a 1-year service.I would terminate the Mastercard after a few business days to solve it. Same issue as others. It retails at a great price for such a feature-packed satellite device. I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. A couple things about the device itself: the construction is flimsy. Close search Cancel. No way to cancel online. Toggle navigation. Companies are selected automatically by the algorithm. It’s the fact that I can send her a daily OK message via a Satellite when I’m deep in the backcountry and out of cell phone range. All prices are subject to change without notice. Subscription, Messenger Devices Subscription, Pros: SPOT got 2008 Backpacker Magazine Editors' Choice and 2011 Camping Life Editor's Choice awards. Do not sign up or buy their products - There is much better supported products out there and with SPOT you get ZERO customer support or service! The worst part is that when you call them to explain that you needed to use the device for a month only, they basically tell you "too bad, you should have read our 150-page agreement that states you'd be on the hook for 12 months." This is mostly a update. All the telephone numbers begin with a + then the numbers but if you don't know the country how do you put in the country code? How many other companies do you deal with that jack the price $99 then $164 now $225 that's an increase of over 100% in three years! !However, the bank advised that I put a "Merchant Payment Stop" on the account to prevent any further payments. The act like a bad TV product company that will not give any refunds. If SPOT change the merchant name or ID, payment would go through but because I've put the stop on, payment would be refunded and the bank would reverse charge SPOT.So, it seems this may be the only way to terminate your SPOT payment?For those thinking about purchasing a SPOT device, don't! So why only 1 star rating? So I just went to cancel my sub, the nice person asked why,so I told her the cost is outrageous, having gone up 25% per year, and I'm out. I now use the device when hitting ATV trails far from cellphone coverage. Don't you have any self-respect?Russell Gache. They said yes no problem at all auto renew will not happen. She just wants to know that I’m … The service then was very affordable around $99. Customer assistance is provided by email and by phone. I would have been a happy, satisfied customer. $290! Note that some pages link to the USA and not all deals offerred by the USA are valid in Australasia so please check with us first if a special is availbale. Europe: +353 12 909 505. The company provides the following products: connect for iPhone or Android-based smartphones, satellite GPS messenger, personal tracker, satellite communicator, and hug GPS security system. I am going to do a You Tube video of my disgust by destroying my Gen 3 Spot with a sledge hammer!!! © 2021 Trustpilot, Inc. All rights reserved. Orders are carried out by our fulfilment partner - … Chat is available Monday through Friday, from 8:00AM to 5:00PM CST. Then the american operator offered me a $60 discounts as an incentive not to cancel. Spot reviews (www.findmespot.com): No way on website to discontinue service. £195 as been taken even though I ordered a new bank bank they still managed to get it authorized somehow! Conclusion. There is no customer services email on their website and the telephone number does not work!They have my debit card details, albeit now out of date so I contacted my bank to find out if they can still take payment. I'm absolutely disgusted that SPOT has choose such an anti-consumer business model, especially for products that are literally meant to save lives in the event of an emergency. Select your service plan and activate your SPOT. Umauthorised charge on my credit card. Now I have to jump through a bunch of hoops to return the device and cancel by subscription via my credit card company. Instead, they chose to irritate me to the point that I'm here, writing a 4-paragraph essay on why you should avoid this product like the plague. Took me 15 minutes just to update my credit card. A great device let down by an abominable website & customer service. Now I am faced with disputing the charge on my CC.The spot x device is crap. After a few minutes of not being able to find the right page to swap old device registration for new, I called the UK help number and it answered in a minute. My service with this company expired quite some time ago. Home / Uncategorized / spot gen 4 plans messaging service (SMS) and/or email. System operates, Great idea, Cons: We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited. So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). I got an email today from Spot stating that my invoice was ready for review. No way to e-mail. This is for the cost of … Worked OK but appaling customer sevice and impossible to stop future payments. I read all the Trustpilot reviews and decided to take action immediately after paying for a full year. (NOTE: SPOTteam members can be changed at any time simply by logging into your account. Biggest thieves out there - Advised that you can cancel on their web page - Surprise you cant!! TO CANCEL HELP: 1) Press and hold the HELP button again for 3 or more seconds. Customer Support SPOT Devices Spot Customer Care. The algorithm is subject to change in future. Apparently, they can and even if I changed the card they could still contact Visa to ascertain the new card details! I requested that the service subscription be canceled and the agent would not cancel the subscription. Have to pay additional monthly charges to even use the device. They put you on hold and I never got to a live person. SPOT LLC offers personal satellite messaging and emergency communications solutions. SPOT needs a clear view of the sky to obtain a GPS signal to provide the most accurate location information. Press and hold the S.O.S. I have spent the best part of three days, on the internet, phoning distributors and trying all the telephone numbers given on the SPOT website. This might even be fraud for not letting your customers cancel! I've noticed several different documents that talk about confidentiality and privacy, which document covers what services? Service Agreement General Terms and Conditions. of time just to request a refund, only to be told that the supervisor had no authority to issue any refunds. (You see where this is going) Today I check my online banking and guess what? Pissed Consumer © 2021 All I love my Spot. In some regions you can also purchase access to enhanced On hold now for a very long time , one person answered, then transferred me to someone, and it took a very long time on the phone. Read more about the lives we’ve touched and in return the people who have touched our lives. Thank you, Spot.But then the confirmation email was extremely tough to obtain, and we did not agree when the phone conversation ended.Why was this important?Because the only thing Spot wanted to give as a sort of confirmation was: A Ticket number (Jira00000) - no email copy.On my findmespot.com account page, a status: pending deactivation. The SPOT Satellite Messenger, the world's first satellite messenger, uses both the GPS satellite network to determine a customer's location and the SPOT network to transmit that information to friends, family or an emergency service center. The SPOT X device will retail at ZAR3,999.99 with flexible monthly payment service plans starting from just ZAR 230.00 per month for seasonal users or just ZAR195.00 per month for annual service plans. Adventure Communications, Knoxfield, VIC, 3180 03 9801 8685 [email protected]. Don't plan on sending a quick message to the family letting them know you're okay. Your session will expire in 1 minute due to inactivity. SPOT needs a clear view of the sky to obtain a GPS signal and provide the most accurate location information. Can You Believe these Guys?! All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. Only the latest review will count in the company's TrustScore. Online: findmespot.com, explore.garmin.com. I have been a loyal customer since 2008!!! I would have no means of payment.I would talk to ICSCards and Mastercard to recommend not doing business with their Irish Company anymore. I told them I didn't want it to renew again and if I wanted to restart the service I would. Additional Services I guess they hope by making it very difficult to cancel you will just go away. I am now back up and running. I bought a Spot Gen 3 on Amazon (sold out on REI) for my first overnight 4-day backpacking trip on the Timberline Trail. Phone 07.5430075 0r email [email protected]. Spot leaves a very bad taste in your mouth! More pricing and coverage details are available at Africa.FindMeSPOT.com. They are awful. SPOT COMPANY BACKGROUND. No notification via mail, almost impossible to cancel … Totally recommended. Unauthorised charging of credit card, Expensive, Can not opt out, Automatic renewal without choices or notification. This was after the auto Q and A process (press 1 for .....) the lady answering was very helpful, I explained and she completed the process for me. Customers can get assistance from the SPOT Customer Care line on 0424 217 768. To keep this session active, please click Continue. If you enjoy being nickle-and-dimed by a big corporation, then consider getting a SPOT gen 3. I hear a lot of bad mouthing about the customer support. Cookie Notice. EXPLORE Now get out there and explore with peace of mind! I made sure my email was clear, and Spot sent me this email:" Dear Customer,Thank you for taking time to email SPOT. I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. There is NO way to cancel via the website. North America: 1-866-651-7768. SPOT GEN3 FEATURES, INCLUDING S.O.S., WILL NOT WORK WITHOUT FIRST ACTIVATING YOUR DEVICE. Please forward all inquiries to one of our live agents by calling our Customer relations team To get access to device settings, payments, invoices and more, please access your online account at our website "I called Spot and got a French and English speaking professional woman.I started the conversation by stating that I read their Trustpilot reputation and that I wanted a smooth termination of the contract after one year without automatic renewal. I will blacklist them with my CC company and suggest to my outdoor shop to at least warn people when selling that product. New Account Activation. Plus, there was a peace of mind in knowing that I had an SOS button at my fingertips if it ever hit the fan. But the website is not user friendly on smartphones. When I asked why my wife only received 3 messages the customer service agent she had no answer, but said that surely an SOS signal would have worked. THEY WILL TAKE YOUR CREDIT CARD, AND RUN WITH IT! Good product but clearly make it next to impossible to cancel the service . Way more frustrating than it needed to be. It looks like it should be a great device and, although it has more attractive subscription plans, the inconsistent tracking in harder locations means I wouldn’t be confident taking it on tough adventures or into the boonies. THIS SHOULD BE ILLEGAL. Well I have finally managed to obtain a cancellation number. No notification via mail, almost impossible to cancel now. 26% OFF SPOT Promo Code & Coupon February 2021. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.findmespot.com/warranty/index_en_us.php, https://www.findmespot.com/en/index.php?cid=1700&action=showEntry&data=391, https://www.findmespot.com/en/index.php?cid=1700&action=showEntry&data=386.

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