Was wondering how much would it cost and how long would it take to repair? Thanks again for the excellent service. Alex Boyd 30 emails later going back and forth. All disputes which occur or arise from this Warranty shall be disputed and resolved where the Company is located, or in the United States District Court for the Northern District of Georgia, Atlanta Division, U.S.A. As a user of the Product, you understand, agree and accept the terms of this Warranty and agree to abide by any Product Terms and Conditions not contained herein, but shall be deemed a part of the Warranty as if originally included herein. Exposure of the Product to fluids, moisture, or chemicals. 4. We provide this Warranty to you to ensure the new Scuf Gaming Product is free from defect, malfunction or failure. I got the run around on how to SELF fix the controller(I AM NOT A SERVICE TECH) instead of them issuing me a refund. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY. Exposure of the Product to extreme temperatures or conditions. Get Help With Your SCUF. Change your game. For all new Headsets purchased from the SCUF Gaming webstore, the Warranty Period is 2 years beginning the date the Headset was shipped to you unless otherwise required by law. SCUF Information. If I am outside of my warranty, can you still repair my item? I was offered 15% off for a new PS4 SCUF controller when the new PlayStation is out. During that time I was given a gift card to scuf to help pay for the repair. 01509 812110 UK Only +44 1509 812110 All Other Countries. I will continue recommending SCUF to all my friends and fellow gamers. For the best experience on our site, be sure to turn on Javascript in your browser. Per KRS 341.243, all contribution rates beginning with the 3rd quarter of 2018 shall be reduced by 0.075%, in order to implement SCUF. {{# currency 'usd'}} Customer service continues to be available through support ticket/email and social media. UPDATE:DO NOT BUY THIS PRODUCT. This Warranty is a limited manufacturer’s warranty provided to you by Scuf Gaming International, LLC, its affiliates and/or subsidiaries (collectively "Scuf Gaming") and governs all new gaming controllers, headsets, and accessories listed below (the "Product" or "Products") purchased through the SCUF webstores at www.ScufGaming.com or, www.ScufGaming.eu, or from an authorized reseller. How do I know if my controller is in warranty? which will provide instructions for you to return your Product to Scuf Gaming (please include a copy of your proof of purchase). Per KRS 341.243, all contribution rates beginning with the 3rd quarter of 2018 shall be reduced by 0.075%, in order to implement SCUF. SCUF Veronica was extremely prompt and helpful, and I couldn't be happier I chose Scuf over their competitors. 8. Scuf Gaming Support; Warranty & Repair; Warranty Information; If I am outside of my warranty, can you still repair my item? If you have questions about our products or services, please reach out to us directly. For all repairs or refurbishments performed by Scuf Gaming, the Warranty Period is the later of (i) three months (90 days) beginning the date the Product was shipped back to you, or (ii) the original Warranty Period from the original purchase of the Product. 1,404 talking about this. Certain states or nations may give consumers rights in addition to those provided by this limited warranty. Will SCUF pay for repair item shipping costs? Such limitation shall exist even if Scuf Gaming knew of the possibility of such loss or damage or had reason to know of such loss or damage. For all repairs or refurbishments performed by Scuf Gaming, the Warranty Period is the later of (i) three months (90 days) beginning the date the Product was shipped back to you, or (ii) the original Warranty Period from the original purchase of the Product. For the best experience on our site, be sure to turn on Javascript in your browser. I have an infinity1 scuf that needs repairs. I’ve tossed a few less capable controllers in the trash once they died. 1. Failure to pay for the cost of repairs or replacement of your Product, may result in the Product being shipped back to you unrepaired at your expense. Frequently asked questions, video guides, and troubleshooting tips. Recently the SCUF Send In Service price started at $60 USD for a basic update. Take your gaming to another level with SCUF controllers! For information about the applicable warranties for Corsair Merchandise, please see Corsair’s website at: https://help.corsair.com/hc/en-us/sections/360005968672-Warranties-Replacements-Repair. 48 ScufGaming coupons now on RetailMeNot. Terrible customer service and quality An absolute scam. I emailed Scuf since they aren't taking any phone calls due to Covid and didn't receive a response for days,then when I asked for a refund due to no one getting back to my email. traceable shipping service. Please be sure to … Giving Back to the Community. Warranty & Repair. Get answers about our products, payment options, and shipping before placing an order. What is the Scuf Gaming return policy? During the 2018 Legislation Session, the General Assembly enacted the Service Capacity Upgrade Fund (SCUF), through HB 487, Section 139. If your Product is no longer covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Product as well as all shipping costs to and from Scuf Gaming. Full warranty information can be found here. 17 talking about this. Change your game. To our community, Due to the recent increase in restrictions associated with COVID-19 around the world, we are again prioritizing the safety of our staff and customers in our decisions. If for some reason you are unhappy with the service provided under the Warranty, please contact our representatives at: 844-SCUF-IT-UP (728-3488) or (404)-851-9261 (in North America and Non-European Union Countries) or at 44 (0) 1509 812110 (in the United Kingdom and European Union Countries). 5 months ago The 180-day warranty covers the cosmetic condition of the controller upon delivery and its full functionality. For replacement Game Controllers or Headsets after the end user has had the Gaming Controller or Headset for thirty (30) days or more, Scuf Gaming may replace with a refurbished model. SCUF created the performance controller category in 2011. Get started. Our plastic bumper repairs and bumper scuff removal services can be carried out quickly and are cost-effective when compared with traditional body repair shops. During the Warranty Period at our expense and discretion, we will either replace, repair, or provide a refund of your purchase price for your Product which is defective, malfunctions, or fails to work according to its technical specifications all as a result of a defect in the manufacturing of the product or a defect in one or more product components (subject to the exclusions and terms listed below). "Headset" – Any Scuf Gaming branded headphones with a microphone purchased from Scuf Gaming International LLC, SCUF Gaming Europe Ltd.or an Authorized Reseller. December 23, 2020 17:47; Updated {{# currency 'gbp,eur'}} If you already contacted our customer service team, we will process your request as quickly as we can. If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Product, please contact Scuf Gaming at https://customercare.scufgaming.com/hc/en-us/categories/360003901092-Warranty-Repair Change your game. Scuf Gaming is not responsible for any (a) incidental, direct or indirect, punitive or consequential damages, (b) loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of or Warranty claim for a Product, (c) injury or death or (d) loss to real or personal property. Please choose another country to see content specific to your location and shop online. 1,404 talking about this. Send In Service Pricing. After numerous attempts to email they never got back to me. We will address repairs in the order they were received. Security Service membership has a number of free and discounted benefits, including free notary service, free signature guarantee service, free self-service coin counters, and discounted tax services. Unreasonable or excessive use of the Product, including commercial use . 6. Normal "Wear and Tear" – Deterioration and/or failure that results from normal use, wear or aging. Create / track a return, and view SCUF’s warranty. Shortly after I got my "repaired" controller it started having the same problems I had in the first place. For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Warranty Period is 6 months (180 days) beginning the date the Game Controllers or Accessory was received by you from the reseller unless otherwise required by law. Please choose another country to see content specific to your location and shop online. If you send us a non-Scuf Gaming controller through our SCUF Send-In-Service, only the part(s) which were purchased from us will be covered under this Warranty. Upon showing proof of purchase and subject to the additional terms and conditions of this Warranty, your Product may be repaired or replaced by Scuf Gaming. SCUF Controller Repair- Friendly But Kinda Slow. 7. *****Review the troubleshooting tips at*****https://scufgaming.com/s/assist/ assess and possibly resolve the issue you have with your Game Controller or Accessory. This Warranty does not protect any Gaming Controller, Headset, device, apparatus or Accessory not purchased directly from us. For all new Headsets and Accessories purchased from an Authorized Reseller, the Warranty Period is 2 years beginning the date the Headset was received by you from the reseller unless otherwise required by law. 1,404 talking about this. Browse Online Support Visit the Scuf Gaming support page for quick answers to commonly asked questions about your SCUF controller. If your Product is not covered under the Warranty, your Product will not be repaired or replaced until we receive payment from you. You may be asked to complete paperwork that details your Warranty issue. Return the Product to Scuf Gaming so that the Product is received by Scuf Gaming either within (i) thirty (30) days of the notification to Scuf Gaming, or (ii) the Warranty Period, whichever is later. For the inconvenience, SCUF would like to offer you an option to trade in your Scuf Controller for a one-time use 15% discount code, that you may put towards our latest IMPACT or PRO controller.” — Buy a $200 controller, send it in for repairs, get a 15% off coupon code for a $150 controller instead. Scratches, dents, or other cosmetic changes which alter the Product or appearance of the Product from its original state. Due to using SMART repair techniques, we can repair a bumper quickly and efficiently, saving you time and money. JavaScript seems to be disabled in your browser. B. What is the SCUF warranty? Please return your controller and completed form to: Scuf Gaming Repair Dept. Where do I find the SCUF Repair, Upgrade, and Return Request Form? Personal, Business, and Military banking: savings & checking accounts, loans & more. By using your Product, you agree to, understand and accept the terms and conditions of this Warranty. Mainly how long it would take is what I'm searching for though. This Warranty will not be changed, added to or modified in any way by other terms and conditions which are not included herein. I ordered a PS4 scuf controller for my son and the website didn’t make it clear that the EMR technology is an option, and my son didn’t know about it either until he tried adjusting controls and configuring arrow keys or whatever. For print and video reviews, please fill out the Reviewer Request Form HERE. We're the credit union that is always ready to serve. Security Service Online Banking Support - 1.800.229.0158 (Toll-free) Security Service Mobile Banking Support - 1.800.229.0158 (Toll-free) Bill Pay Support - 1.800.229.0158 (Toll-free), [email protected] 1; Credit Card Support - 1.800.725.5411 (Toll-free) Power Protected Checking ID Theft Assistance - 1.877.421.0515 (Toll-free) "Normal Wear and Tear" – Use of the Game Controller or an Accessory that results from normal use, wear and/or aging. Notify Scuf Gaming within the Warranty Period by contacting Scuf Gaming; and. How do I return my product for a refund? Warranty Information. While the base console controller features set changed over time you could expect the addition of two paddle controllers, rumbles removed (optional), and other simple changes like … The FedEx guy arrived early on Tuesday and it was a great thing, I’d been waiting a while to get my SCUF controller back from factory repairs. August 28, 2020 17:59; Updated {{# currency 'usd'}} For Out of Warranty Repairs and Upgrade Requests. What is the SCUF warranty? If you are seeking a repair, replacement or full refund of your Product according to the terms listed above, please mail your Product, using a traceable delivery service, along with proof of purchase to us: If you have any questions regarding your Game Controller or Accessory, please visit our website at www.scufgaming.com. I sent my scuf controller in about a month ago for repair. After numerous attempts to email they never got back to me. I sent my scuf controller in about a month ago for repair. The left joystick drifts and the right bumper is loose and needs to be fixed. During that time I was given a gift card to scuf to help pay for the repair. https://help.corsair.com/hc/en-us/sections/360005968672-Warranties-Replacements-Repair, https://customercare.scufgaming.com/hc/en-us/categories/360003901092-Warranty-Repair. Intentional or negligent damage to the Product by the user, such as by misuse, dropping, throwing, or otherwise abusing the Product. For all new Headsets purchased from an Authorized Reseller, the Warranty Period is 6 months (180) days beginning the date the Headset was sold to you by the reseller unless otherwise required by law. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. My words of advice to anyone reading this scuf controllers are not worth $200-$300 save your money and time and shop elsewhere trust me. Creating a Return. Scuf Gaming Support; Warranty & Repair; Creating a Return; How do I return my product for a repair or upgrade? All rights due to you shall be limited and solely contained within the terms and conditions of this Warranty, unless otherwise required by applicable law. Sign up for promos, news and other cool stuff! "You", "your", or "customer" – The original purchaser/original end-user of a Game Controller or Accessory. During the 2018 Legislation Session, the General Assembly enacted the Service Capacity Upgrade Fund (SCUF), through HB 487, Section 139. For the inconvenience, SCUF would like to offer you an option to trade in your Scuf Controller for a one-time use 15% discount code, that you may put towards our latest IMPACT or PRO controller.” — Buy a $200 controller, send it in for repairs, get a 15% off coupon code for a $150 controller instead. Customize your SCUF controller & game like the elite on Xbox One, Xbox Series X/S, PS4, PC & legacy consoles. SCUF created the performance controller category in 2011. Track Your ControllerAfter placing your SCUF controller order, you can track your order status here. How do I approve and pay for a non-warranty repair or upgrade quote? For the best experience on our site, be sure to turn on Javascript in your browser. For all new Headsets purchased from the SCUF Gaming webstore, the Warranty Period is 2 years beginning the date the Headset was received by you unless otherwise required by law. Scuf Gaming è leader mondiale e pioniere dell'eSports. SCUF Contact Info. Sign up for promos, news and other cool stuff! For the best experience on our site, be sure to turn on Javascript in your browser. You are welcome to use our self-service option found HERE. How do I return my order for a refund? Alterations to or tampering with the Product, including attempts to open, dismantle, customize, modify, or self-repair the Product. "Game Controller" – A video game controller purchased from Scuf Gaming International LLC, SCUF Gaming Europe Ltd.or an authorized Scuf Gaming reseller. There is no increase or decrease in the total amount of tax you will pay. This Warranty does not apply to any Corsair Merchandise purchased through Scuf Gaming’s webstore. "Authorized Reseller" – Roxx Games, Game KinG (Geekay), G4G, Gamegear, Amazon US, Amazon EU, GameStop, Target, Argos, JB Hi-Fi, The Gamesmen, and EB Games. Once we receive your Product, we will inspect it and after completing our inspection, we will contact you and inform you of the total repair or replacement cost. "Corsair Merchandise" – Any Corsair-branded, Elgato-branded, or Origin-branded equipment or products that is purchased through the SCUF webstores. JavaScript seems to be disabled in your browser. Electrical damage from power surges, lightning, or other sources external to the Product. RETURN YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY TO SCUF GAMING INTERNATIONAL, LLC, SCUF GAMING EUROPE LTD OR THE AUTHORIZED RESELLER FROM WHICH YOU MADE YOUR PURCHASE. After I finally got my invoice, I needed to get in contact with scuf to find out how to use the gift card. The SCUF team is committed to helping you find answers. This Warranty may not be transferred to a third party and this Warranty shall be your sole remedy unless otherwise required by applicable law. Report errors During the Warranty Period, we will cover in-bound and out-bound ground shipping costs for the return of your Game Controller or Headset to Scuf Gaming for repairs submitted through Scuf’s RMA process. Upon the initial use of your Warranty and after your repaired or replaced Product has been shipped to you, the repair/refurbishment Warranty Period listed above will apply to the Product. Discounts average $9 off with a ScufGaming promo code or coupon. How do I return my product for a repair or upgrade? For all new Game Controllers and Accessories purchased from the SCUF Gaming webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controllers or Accessory was received by you unless otherwise required by law. After I finally got my invoice, I needed to get in contact with scuf to find out how to use the gift card. Hours of Operation Our Customer Support and Technical Service departments are open:Monday - Friday 9am to 5pm UTC, 01509 812110UK Only+44 1509 812110All Other Countries. 5. SCUF Update on COVID-19 December 2020. Horrible customer service and send faulty products to their customers 4 months after they order I purchased a scuff mid way through Covid, I was charged the full price the day I ordered it, but was never given a confirmation email, tracking number, or any update on time frame for delivery.

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